Our mission is to provide you with the most memorable, personable, and hassle-free experience, by making shipping simple and convenient.
After all, we want to make sure you love our brand as much as we do.
We execute this mission by consistently leaving customers satisfied with our white glove delivery service. It is this superior customer service (attention to detail) that continues to be the hallmark of our white glove delivery success and is the main ingredient that prompts our long list of repeat customers to call us again and again with their most essential white glove requests.
WHAT YOU CAN EXPECT!
Our white glove delivery service provides delivery of your item(s) into the comfort of your home. This service does not include set-up or assembly of item(s) or the removal of packaging materials.
Please have your item(s) shipped to our local warehouse for storage, processing, and shipping.
One of our customer-oriented customer service associates will call and email you when your item(s) arrives.
After successfully receiving your item(s). A scheduling associate will contact you to either schedule your white glove delivery or installation services.
All white glove deliveries or installation services will be in 1-hour appointment windows. Between the hours of 8:00 AM and 5:00 PM Monday through Saturday.
Your item(s) will be delivered via a company truck.
Expect a call 30 minutes prior to your 1-hour delivery window.
Our service professionals will be punctual, respectful of your home, courteous, and personable.
Upon delivery of your item(s) the service crew will:
inspect your item(s), clean & correct any minor defects on your behalf, move existing furniture & vacuum the new space,
You will be required to sign a Proof of Delivery receipt.
The service crew will note any damage to the item or packaging and any refusal of a delivery due to damage listed on the delivery receipt.
Demonstrate to you the features of your new merchandise.
A signature is imperative for all white glove deliveries and delivery teams will be unable to complete a white glove delivery or installation without a signed delivery receipt.