Can I cancel or reschedule my service visit?
You are free to do so but you will have to give us a call 24 hours before our scheduled visit. To cancel your scheduled visit, it is important you give us a call 24 hours ahead of time. Failure to do so will attract a 2nd trip fee on your next appointment.
Can you explain what you mean by in-ground basketball goal installation?
This installation is done in 2 days. Though there might be some variations, the installation is generally done as follows:
Visit 1: Prepare a hole, 36 to 48” deep and 18 to 24” wide. Get the hole filled with concrete and install the manufacturer’s anchor system.
Visit 2: We will then mount a backboard system and a pole.
We will require you pen down your signature once the installation has been completed. We ask that you wait for 24 hours before making use of your system.
Cost of installation is calculated based on the cost of the concrete and the size of the goal.
Why is it necessary to have my property marked?
State laws demand your property first be marked before any hole can be dug. However, requirements for marking varies state to state.
Do is still have to mark my property after signing the waiver?
The waiver covers only underground objects located within your property such as security fences. The law demands public utilities be marked by state authorities.
How close will your dig be to the marking?
Digging can only be made, at minimum, 36 inches away from the marking.
Will you have to make new markings when installing new in-ground basketball hoop?
We will still have to have your property marked, as we can’t accurately determine if the previous installer had marked your property appropriately. Marking your property also ensures we stay within safety limits especially when using heavy machinery such as a jackhammer. But if we were the ones that did the previous installation, then there will be no need for marking provided we are installing a new hoop of exact size as the former.
What will I have to do?
We advise you read between the lines of your waiver before penning down your signature. You will be held responsible should any underground utility be damaged during digging. The client or their representative of at least 18 years of age must be present on both visits.
It is your duty to provide water source which should be 150 feet from the dig site. We will need this for concrete mixing.
Also ensure nobody comes close to the anchor kit or pole after performing the first phase of the basketball unit installation.
If after signing the waiver I change my mind about the job, can I rescind it?
Not immediately. You will have to give your consent online and then have the signed copy faxed to us. We are more than happy to walk you through the entire process.
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