You are free to do so, but you will have to call us 24 hours before our scheduled visit. To cancel your scheduled visit, you must contact us 24 hours ahead of time. Please do so to avoid attracting a 2nd trip fee on your next appointment.

This installation is done in 2 days. Though there might be some variations, the installation is generally done as follows:

Visit 1: Prepare a hole 36 to 48" deep and 18 to 24" wide. Get the hole filled with concrete and install the manufacturer's anchor system.

Visit 2: We will then mount a backboard system and a pole.

We will require you to pen down your signature once the installation has been completed. We ask that you wait for 24 hours before making use of your system.

The installation cost is calculated based on the concrete cost and the goal's size.

State laws state that your property must be marked before any hole-digging occasion occurs. However, requirements for marking varies state to state.

The waiver covers only underground objects located within your property, such as security fences. The law demands that state authorities mark public utilities.

At a minimum, digging can only be made 36 inches from the marking.

We will still have to have your property marked, as we need to determine if the previous installer had marked your property appropriately. Marking your property also ensures we stay within safety limits, especially when using heavy machinery such as a jackhammer. But if we were the ones that did the previous installation, then there would be no need for marking provided we are installing a new hoop of the exact size as the former.

We advise you to read between the lines of your waiver before penning down your signature. You will be held responsible should any underground utility be damaged during digging. The client or their representative at least 18 years of age must be present on both visits.

You must provide a water source that should be 150 feet from the dig site. We will need this for concrete mixing.

Also, ensure nobody comes close to the anchor kit or pole after performing the first phase of the basketball unit installation.

Not immediately. You will have to give your consent online and then fax the signed copy to us. We are more than happy to walk you through the entire process.

Installation is ideal when the daytime temperature registers 85 degrees Fahrenheit. The first phase of the installation will be done only when the nighttime temp registers 70 degrees, 7 to 10 days before our first visit. The installation will be canceled if the daytime temperature falls below freezing point or if it rains 4 hours before the concrete pour. The reason is that quick concrete has a different composition from the concrete used on sidewalks and driveways. In cold weather, quick concrete tends to freeze and chip, developing a bluish color and making it too weak to support the anchor kit and, in turn, the base plate. Rain causes the concrete to develop pits, which might weaken the concrete. Water from rainfall gathers at the lower portion of the hole, thus causing the concrete to take more time to cure.

All things being equal, scheduling is done based on your purchase date. In areas where weather conditions can’t be predicted, scheduling will be done 1 to 2 weeks at a time, thus ensuring we act fast should rescheduling arise. It takes 10 days to process your Dig reference number.

If weather conditions are favorable, processing your request for utility marking takes 3 to 4 days. Make your request at www.misssutility.net or www.va811.com. It takes about 5 days for the second phase to commence after the first phase, which can be done at any time.

On the first visit, our technician will confirm with someone 18 years and over where the hoop will be situated. Once confirmed, a hole will be dug, anchor kits installed, and concrete poured. It takes between 90 and 120 minutes to dig a regular hole.

It is at this phase that our technician will set up the unit. Also, it is essential for someone mature to be around during this phase. It takes about 45 minutes for this phase to be completed.

The hole we dig measures 18” by 18” wide and 3 to 4 feet deep.

You will need about 2 wheelbarrows to carry away excavated dirt. We will only help haul excavated dirt to a particular spot on the job site. We do not move dirt away.

This distance is about one and a half feet. You must consult our technician before selecting where the hoop will be installed.

We want you to be present to witness your basketball goal installation because it is a semi-permanent structure. Another reason why we want you to be present is because we want to ensure you are satisfied with our completed work. Once we install it, we cannot relocate it. Doing so will be considered another job, and the whole process will start over again.

We will only do this if it is of a similar model. But we will have to verify from any of the following manufacturers:

MegaSlam 

Goalsetter 

ProDunk 

Goaliath

Goalrilla 

Silverback

American Eagle

First Team

Lifetime

Ironclad

Spalding

We will remove the hoop if you so wish, but this will incur additional costs. However, you shall be responsible for the removal of the hoop. We will only help move the hoop where it will be easy for you to move/store it.

You must avoid dunking and hanging on the rim of an installed basketball hoop. Doing so compromises the integrity and safety of the installed hoop.

Like every other pole, the basketball pole tends to wobble after installation. Reason: the pole’s top part is heavier than the lower part.

Our warranty only covers the installation process and not the product itself. The base of the work has a warranty period of 6 months, while parts above ground have a warranty period of 90 years. However, warranty differs from one manufacturer to another.

Like every other piece of equipment, a basketball hoop needs some maintenance. For this reason, we offer free maintenance service on your installed basketball hoop. However, care will only be performed when the need arises. At your request, we will make frequent visits to ensure your equipment works as it is designed.

• Shaking/Lose Backboard
• Problems with the hardware
• Shaking concrete due to improper curing
• Wobbling arms and pole
• Slanted basketball hoop